Archive for August, 2015

8 Critical Steps for Ensuring a Smooth Transition to Hosted VoIP | Step 4: Being Prepared To Support A Variety Of Media

by on Aug.24, 2015, under Cloud Services, Unified Communications

Last week, we talked getting assurance about service availability and documented uptime. This week, we’re focusing on the importance of preparing your hosted VoIP network to support a variety of media.
When planning for the needs of your network, you should first determine the number of users that will need to access it, how you want to be able to interact with each other internally, and how you want to communicate with other outside audiences, such as your customers. There are certain protocols, called codecs, which are tied to the amount of bandwidth you use on different devices, as well as the quality of the call itself. As such, the variety of codecs used in a network directly impact the amount of bandwidth required to sustain a clean, crisp voice call.
Firewall Requirements
A regular onslaught of new hardware and applications being added to the network means it needs to be more flexible. It’s important to do your research by looking at the logs and the types of security protocols you want for your firewall. Applications that are running with voice, video, IM and presence, for example, need to have open ports on the firewall. This is why, when looking for a Hosted VoIP vendor, it’s important to have one that brings the equipment on site, installs it, and runs a demo pilot. This is key to how we operate at iCore, which means our customers are assured that their firewall is configured to block the ports it needs to, is open for other services, and can reach our data center to get the proper information needed to run properly.
Other considerations include what services are managed vs. unmanaged, since quality of service internally vs. externally needs to be able to optimize your business’ use of resources such as equipment installed and money spent on the WAN.
Quality of Service – An Ongoing Priority
Another key factor when selecting a Hosted VoIP vendor for your network needs is the quality of service. This includes factors like response time, signal to noise ratio, cross talk, echo, interrupts, frequency noise, loudness and more. Different types of media require different levels of density, and each individual company has its own standards for success.
For some customers, this is irrelevant, given they’re solely focused on features like IM, presence and phone calls. But for others in the mid- to enterprise-level, they need to take into account several things:

  • The equipment being used.
  • Which devices are terminating on that equipment.
  • How that device is connecting to the edge of the network.
  • Making sure trunk ports are set up properly with VLANs.
  • Ensuring the data is sent through the firewall for all voice, and that the video traffic is totally bypassing the firewall.

Don’t Forget the Conference Room
Another area where many types of media reside, but companies often forget about when it comes to analyzing their network needs, is the conference room. Making sure the right equipment is in place – IP phones, dropdown mics, VTC options, and more – means they also need to be properly tied in so they can be segmented on the network and prioritized over another circuit if in fact they need the ability to connect to other offices.
At the end of the day, most customers have both a point-to-point and a broadband circuit, but in some cases customers put voice over managed network and video over broadband – especially if video is a nice to have, but not a must have. Video over broadband ensures the bigger video packets don’t interfere with – or interrupt – voice.
For these reasons and more, when transitioning your network and Hosted VoIP options, the media your company uses on a day-to-day basis really plays a big role.
To learn more, access teh full TechTarget whitepaper here.
In our next blog post, we’ll talk about providing visibility into your on-premise equipment.

8 Critical Steps for Ensuring a Smooth Transition to Hosted VoIP | Step 3: Getting Assurances About Service Availability and Documented Uptime

by on Aug.18, 2015, under Cloud Services, Unified Communications

Last week, we talked about exploring network options and network management capabilities. This week, we’ll discuss what you need to know about service availability assurances and documented uptime.
When moving to Hosted VoIP, it’s important to be mindful of business continuity. Users should be able to make a phone call anytime, regardless of the device, and providers should seamlessly keep customers connected. Availability is key – especially in the event of unplanned outages due to storms, holidays and other environmental changes.
The other important factor to consider is uptime. Each business determines what amount of uptime is – or isn’t – acceptable. It used to be that 99.9%, or what’s commonly known as “the three 9’s,” was the norm. Then came four 9’s, and now five 9’s. At iCore, we operate at the five 9 level, or 99.999% guaranteed uptime. Companies want a managed solution they don’t have to worry about, with a guarantee – in writing – that supports their business needs.
But What If Something Does Go Wrong?
Aside from availability and documented uptime, if the data center does go down, you should also know how your providers’ failover occurs. There are three types of failovers:

  1. Application failover. This means knowing what your voice data is running on. At iCore, we use Broadsoft, the premier in hosted voice applications. In an unforeseen event, the application itself forwards calls, allowing it to have the highest degree of failover. Calls routed this way won’t experience an issue because they’ll be picked up instantly at another location – and the caller will be none the wiser.
  2. Network failover. This is layered over the application level, with the network supporting calls from multiple ISPs and multiple devices, terminating on the edge of the data center.
  3. Data center failover. Companies can have data centers that are both geographically and physically redundant, known as an A Core and a B Core, to ensure there aren’t any service interruptions, network failures or congestion. Uptime and redundancy are two of the premier reasons to move to Hosted VoIP

Other Considerations
With newer Hosted VoIP options that allow for a multitude of applications and availability, understanding customer premise equipment is essential. For example, how much bandwidth is available, and is it being routed properly? Applications like the iCore Communicator are helpful because they can run over 3G, 4G, Wi-Fi, hotspots and more.
Another strategy to ensure you will always have service is to use multiple carriers – otherwise known as carrier diversification. It’s the best way to build a high availability, high service-related network.
A Collaborative Effort
With iCore’s consultant approach, we spend a lot of time getting to know our customers to make sure we have a deep understanding of how their business works. This ensures that the solutions we recommend directly align with what they truly need.
To learn more, access the full TechTarget whitepaper here.
In our next blog post, we’ll talk about being prepared to support a variety of media.

8 Critical Steps for Ensuring a Smooth Transition to Hosted VoIP | Step 2: Exploring Network Options and Network Management Capabilities

by on Aug.04, 2015, under Cloud Services, Trends, Unified Communications

In our last blog post, we talked about how to determine your needs – dial tone vs. Unified Communications. Today, we’ll discuss step 2 – exploring the network options available to your business and how to determine which network management capabilities are best.
There are a lot of misconceptions when it comes to what businesses need in order for their networks to operate smoothly – but with so many services available it’s easy to see why. While email, web, video, and voice are all run over the network, voice is the most essential and needs to be prioritized accordingly. That’s where the right managed Hosted VoIP solution is key. It should not only be capable of handling any packet that comes over the network – large or small, simple or complex – but should also be engineered to separate voice and data traffic, prioritizing voice, to ensure the highest quality.

World-Class Network For Any Sized Business

Do businesses have to invest in large amounts of infrastructure in order to benefit from a high quality network? What about size – is this just for large, Fortune 500 companies? The short answer: no. You don’t need to buy expensive network infrastructure to enjoy the best in LAN/WAN capabilities. With several options available from industry leaders such as Nutanix, VMware, Juniper and Cisco, businesses of all sizes have the opportunity to select a network management solution that works best for them.
This includes companies making the switch from one Hosted VoIP provider to another. Reasons for the change vary, but very often it’s because they weren’t receiving an all-in-one managed business communications solution. At iCore, for example, we come on-site to assess the existing network used by our customers and make recommendations on virtualizing and optimizing your network for best-in-class service and better ROI. With voice and data managed in iCore’s cloud, businesses of all sizes are able to take advantage of redundancy, security and higher bandwidth within a world-class data center.
In addition, iCore can support a variety of applications, providing better levels of integration with services like video that need to be flexible, easily deployable and configurable. Many of the network capabilities and network management requirements customers want are also baked into the iCore offering, so right out of the gate our customers are given a deeper level of support they’re simply not going to find anywhere else.

Stability and Security Matter

Making the transition to a Hosted VoIP provider with strong management capabilities gives companies the peace of mind that comes from knowing any and all of their business-critical services – from voice, network security, access, video, remote desktop, and more – will operate exactly how they’re supposed to, day or night and are secure 24/7.
To learn more, access the full TechTarget whitepaper here.
Next week we’ll talk about how to determine service availability and choose a provider with documented uptime.