Communication is key to the success of any business, so as new technologies that enable easier and more efficient methods of communication have become available, companies in turn have improved the way they interact with their employees and customers. For many, this means finally making the transition from their traditional PBX systems to Voice Over Internet Protocol, or what’s commonly known as Hosted VoIP.
So problem solved – ditch the old PBX, move over to Hosted VoIP, and you’re all set, right? Or, maybe you’re already using a Hosted VoIP service, but don’t quite feel like you’re getting the most out of it.
In our newest whitepaper with TechTarget, we discuss eight critical steps to ensuring a seamless and worry-free transition to a new business phone system.
For this blog post, we’ll talk about number one: self-evaluation – how to identify what communications capabilities your company requires, or needs to improve, and use that information to help you select the best possible Hosted VoIP solution.
As a first step, companies need to thoroughly evaluate how they currently manage their business communications– and how they want to be connecting with their customers moving forward. Are they just looking for a static dial-tone PBX to make traditional phone calls? Or do they need more mobility?
While there are surely some still out there, in today’s business environment it’s safe to say that most businesses are using more than one form of communication that serve as collaboration tools – be that mobile applications, conference calling, local or long distance phone calls, video/web conferencing, or instant messenger (IM). Together, these services are known as Unified Communications (UC) or Unified Communications as a Service (UCaaS).
Unifying the integration of these capabilities is vital to the execution of smooth day-to-day business functions, which is why choosing the right VoIP provider– especially one that can scale – is so important.
As the industry grows and companies continue to migrate toward Hosted VoIP that offers much more than just voice, they in turn move away from things like poor quality of service, different sets of equipment, and multiple pieces of IT hardware.
Moving to Hosted VoIP rather than on premise -based, or upgrading from your current hosted provider to one that offers more unified communications options, guarantees organizations the ability to upgrade, remove, or change features as they determine the level of user adoption.
To learn more, feel free to listen to our accompanying podcast on self-evaluation, which you can find by clicking here.
In our next blog post, we’ll talk about understanding what network options are currently available and how to determine which network management capabilities are best for your company.